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We are always looking to improve our service where possible, and we rely on your feedback to continue to do so. If you have anything you want to inform us about, please email:

Do not email questions/ request for medications etc. Those will not be answered. This is so you can share what you would like to improve. We will look to see if we can do anything. Any changes that are successful will be shared here on this page.

Thank you for your help.


For those of you that have been with us for a long time, you will know the struggle that we have had with the phones.

Finally, a few months ago we got a new telephone system which includes a call queuing system (something you all asked for many times)

We have had lots of positive feedback about this. We hope that you all are feeling the benefits.

Doctor's Appointment

we listen



After listening to your feedback, we have made some changes that we hope will improve your experience.

The way you book an appointment is changing.

Between 8am and 10am. We will be dealing with urgent ‘On The Day’ problems.

A few examples of what would be relevant for an ‘On The Day’ appointment is:

  • Unwell children

  • Fevers

  • New pain and over the counter medication is not working

  • New Rash

At 10am, appointments for us to deal with ‘Ongoing Problems’.

A few examples ongoing problems are:

  • An ongoing situation has been happening for quite a long time and seems likely to continue for some time in the future.

  • Any appointment with a Nurses/ Health Care Assistant.

From 11am onwards we will be able to help you with any ongoing sicknotes or check the status of blood results.

We have made these changes to prevent the need for everyone to call at 8am. By spreading out the times, it should make accessing us easier.

These apply whether you book over the phone, online, or in person.

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