Complaints Procedure

​

We aim to provide a high quality service to our patients, however if you have a complaint or concern about the service you have received from the doctor or any of the staff working in this practice, please let us know. We operate a practice complaints procedure which meets national criteria, a leaflet is available from reception. Should you complain we may need to provide your medical information to insurers or legal advisers.

​

How To Complain

​

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a complaint, we would like you to let us know as soon as possible. This will make it easier to establish what happened.

Your complaint should be addressed to The Complaints Team and contact cam be made:-

​

By Post:
Dearne Valley Group Practice
Holly Bush Drive
Thurnscoe
S63 0LT

​

By Email:

dearnevalley.grouppractice@nhs.net

​

By Telephone:

01709 886 354

​

​

What We Will Do

​

We will acknowledge your complaint and will investigate your complaint at our monthly practice meeting. We will then be in a position to offer you an explanation or, if you so wish, a meeting in person. When we look into your complaint we aim to:-

​

• Find out what happened and what went wrong.

• Make it possible for you to discuss the problem with those concerned, if you would like this.

• Make sure that you receive an apology, where this is appropriate.

• Identify what we can do to ensure the problem does not happen again.

 

Complaining on Behalf of Someone Else

​

Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.

​

Comments and Suggestions

​

We welcome constructive feedback about our service so we can continually improve patients' experience. If you, or a member of your family, have a suggestion or comment to make, please address these to the Practice Manager.