We want to hear from you

Your feedback is important to us. It helps us understand what we are doing well and where we could do better.

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Whether you would like to say thank you, make a suggestion, or tell us about something you are unhappy with, we want to hear from you.

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How to give us feedback

You can speak to any member of our team:

• In person at either of our practices

• By telephone: 01709 886 354

• By email: dearnevalley.grouppractice@nhs.net

• By post:
  Dearne Valley Group Practice
  Holly Bush Drive
  Thurnscoe
  S63 0LT

 

If something hasn't gone well

If you have a concern, please tell us. We would always prefer the opportunity to listen, understand what has happened and, where possible, put things right.

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Many concerns can be resolved quickly by speaking to a member of our team. However, if you would like your concern to be looked into formally, just let us know.

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We will listen to your concerns, investigate what happened and respond to you. We will also look at whether there is anything we can learn or change as a result.

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Giving feedback for someone else

If you are raising a concern on behalf of another patient, we may need their permission before we can discuss their care with you. This is to protect patient confidentiality.

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Help us improve

We really value feedback from our patients. Good or bad, your feedback helps us learn, improve and provide a better service for everyone.

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Thank you for taking the time to share your experience with us.